Shipping policy

Shipping & Duties

International orders may be subject to import duties and taxes depending on the destination country. These charges are determined by local customs authorities and are outside of our control.

To keep things clear:

Countries where duties & taxes are covered by MAROO

No additional charges will be required on delivery:

  • Australia
  • Singapore
  • Malaysia
  • Hong Kong

Countries where duties & taxes are not included

Any applicable customs charges are paid by the customer upon delivery:

  • Japan
  • South Korea
  • Taiwan
  • United Kingdom
  • European Union
  • United States
  • Canada
  • Rest of the world

If duties or taxes apply, the courier or local customs authority may contact you directly prior to delivery.

Orders refused due to unpaid duties or taxes are not eligible for a refund.

If you are unsure whether duties and taxes apply to your destination, please contact us before placing your order.