FAQ

Orders are processed quickly to ensure timely delivery. If you need to make changes, please contact us as soon as possible and we’ll do our best to assist before your order is shipped.

Please contact us immediately at sales@marooclo.com. Once an order has been dispatched, we’re unable to make changes to the delivery address.

Yes – you’ll receive a confirmation email once your order has been successfully placed.

Once your order has been shipped, you’ll receive a tracking link via email. Please allow up to 24 hours for tracking information to update after dispatch.

All international orders are delivered within 2-3 business days after dispatch. Orders are typically processed within 1-2 business days. Delivery times may vary due to customs clearance in the destination country.

International orders may be subject to import duties and taxes depending on the destination.

For some countries, these charges are included at checkout; for others, they are payable by the customer upon delivery.

For more information, please refer to our Shipping & Returns page.

We accept returns on eligible items within 14 days of delivery.

We do not offer direct exchanges. For full details and conditions, please refer to our Shipping & Returns page.

Items marked as final sale, as well as items that have been worn, washed, altered, or are not in original condition with tags attached, are not eligible for return.

For any enquiries, please contact us at sales@marooclo.com.

We aim to respond within 24 hours.